Account-wide alerts

Account-wide alerts switch every device group into alert mode at once. Use them when an emergency or organization-wide message needs to take over every screen, regardless of what they were showing.

Plan availability

Account-wide alerts are available on Pro and Enterprise. Per-group alerts are available on every plan; they are the right tool when only some locations should be alerted.

Set up

Each device group must have an Alert Presentation assigned before account-wide alerts will work for that group. Open each group on the Devices page and assign the alert presentation that should play during an alert. Many customers use a single shared alert presentation across all groups; some use group-specific alert content (different language, different building maps).

Trigger

From the Devices page, choose the account-level Start Alert control. Confirm and the alert begins. Each group switches to its assigned Alert Presentation within seconds for online devices. Offline devices receive the alert when they reconnect.

Stop

Choose the account-level Stop Alert control. Each group returns to its normal content. If a schedule entry is currently active for a group, the schedule resumes from where it should be at that moment, automatically.

Content priority during an alert

Alerts override both schedules and normal presentations. While an alert is active, the alert presentation is the only thing playing.

What does not happen

An account-wide alert does not change any schedule or assignment. Stopping the alert returns each group to whatever it should be showing at that moment based on its schedule and assigned content.