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How to Cancel Your CastHub Subscription

You have two quick ways to cancel. Both routes take you to our secure Stripe Billing Portal, where you can manage your subscription, view invoices, update payment methods, and more.

Stripe Billing Portal: https://billing.stripe.com/p/login/5kQaEXez78AJ6uAcVl08g00

Option 1 — From your CastHub dashboard (recommended)

  1. Sign in to your CastHub dashboard.
  2. Click Manage Membership.
  3. You’ll be redirected to our Stripe Billing Portal: https://billing.stripe.com/p/login/5kQaEXez78AJ6uAcVl08g00
  4. In the portal, select your active subscription and choose Cancel.
  5. If prompted, choose when to cancel (e.g., cancel at period end or cancel immediately, depending on what’s available) and confirm.

Option 2 — Go straight to Stripe

  1. Open the Stripe Billing Portal: https://billing.stripe.com/p/login/5kQaEXez78AJ6uAcVl08g00
  2. Enter the email tied to your CastHub subscription.
  3. Check your inbox for the one-time verification code and sign in.
  4. Select your active subscription and choose Cancel.
  5. If prompted, pick your cancellation timing and confirm.

What you can do in the Stripe Billing Portal

  • Cancel or reactivate a subscription (if available)
  • View and download invoices/receipts
  • Update your card or payment method
  • Change plan or quantity (if enabled)
  • Update billing email, company details, and tax ID (if enabled)

After you cancel

  • You’ll receive a confirmation email from Stripe.
  • Your CastHub subscription remains active until the end of the current billing period unless you choose to cancel immediately (if offered).
  • You can re-subscribe later using the same portal link.

Troubleshooting

  • Email not recognized: Try another work email that may be on file, or contact us to confirm the billing email on your account.
  • Didn’t get the code: Check spam/junk folders and email filtering. If still missing, contact support.
  • Multiple subscriptions: If you manage more than one subscription, you’ll see each listed separately—cancel them individually as needed.
  • Need an invoice copy: In the portal, open Invoices to download past receipts. If you don’t see what you need, we can help.

Need help?

If you run into anything unexpected during cancellation, message us and we’ll take care of it promptly.

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