Privacy Policy

Introduction

This Privacy Policy explains how CastHub, Inc. (“CastHub,” “we,” “us”) collects, uses, shares, and protects information when you visit cast-hub.com, use the CastHub digital signage platform and dashboard, connect AI assistants to your account through our Model Context Protocol (MCP) server, or otherwise interact with our products and services.

CastHub is a Delaware corporation headquartered in Austin, Texas. We are a business-to-business platform. Our services are intended for use by businesses, schools, churches, and similar organizations, not by individual consumers for personal household use.

We may update this Privacy Policy from time to time.

Information We Collect

Information you provide directly

When you create an account, purchase a subscription, contact support, or otherwise communicate with us, we collect:

• Business contact information including name, work email, phone number, company name, and job title
• Account credentials and authentication data
• Billing and payment information processed through our payment processor (we do not store full payment card numbers on our systems)
• Content you upload to display on your screens, including images, videos, text, and scheduling information
• Information about your devices and screens that you register with the platform
• Communications you send to us including support requests and feedback

Information collected automatically

When you use our website or platform, we automatically collect:

• Usage data including pages viewed, features used, time and duration of sessions, and interaction patterns
• Device data for connected media players and screens including hardware model, operating system version, unique device identifiers, network status, and screen-level diagnostics
• Network data including IP address, browser type, referring URLs, and access timestamps
• Log files and error reports
• Cookies and similar technologies as described in the Cookies section below

Information from third parties

We may use visitor identification service to help us understand which businesses visit our website and to support sales outreach. This information is used only for business-to-business sales and marketing.

We do not knowingly collect information from minors. See the Children’s Privacy section.

How We Use Information

We use the information we collect to:

• Provide, maintain, secure, and improve the CastHub platform
• Process subscriptions, transactions, and refunds
• Authenticate users and protect against unauthorized access
• Provide customer support and respond to inquiries
• Send service-related notifications including security alerts, billing notices, and product updates
• Send marketing communications about CastHub products, which you can opt out of at any time
• Analyze usage patterns to improve our platform and develop new features
• Comply with legal obligations and enforce our terms

We do not sell personal information. We do not use your account content to train artificial intelligence models. See the AI Assistant Integration section.

AI Assistant Integration (MCP)

CastHub offers a Model Context Protocol (MCP) server that allows AI assistants such as Claude, ChatGPT, Microsoft Copilot, and Cursor to interact with your CastHub account on your behalf. This is an opt-in feature.

When you connect an AI assistant to your CastHub account through MCP:

• You authenticate the AI assistant using your CastHub credentials. The connection is account-specific and revocable from your dashboard.
• The AI assistant can read and modify only the data you direct it to access (presentations, slides, schedules, device groups, alerts, and your user profile within CastHub).
• Requests flow from the AI assistant to our MCP endpoint as authenticated API calls. The AI provider (Anthropic, OpenAI, Microsoft, etc.) sees only the content you include in your conversation with their assistant.
• CastHub does not transmit your account content to AI providers outside of the assistant requests you initiate.
• CastHub does not use your account content, your conversations, or your prompts to train artificial intelligence models.
• AI providers operate under their own privacy policies. Their handling of conversation content is governed by your agreement with them, not by this policy.

You can revoke an AI assistant’s access at any time from your CastHub dashboard.

How We Share Information

We share information only in the circumstances described below.

Service providers. We share information with vendors that help us operate our business, including hosting and cloud infrastructure (Microsoft Azure), payment processing (Stripe), email and communications (Microsoft Outlook), customer messaging and chatbots (Noem.ai), workflow automation (Make.com), website analytics, and visitor identification (RB2B). These providers process information only on our behalf and under contractual obligations to protect it.

Legal and safety. We may disclose information when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of CastHub, our users, or others.

Business transfers. If CastHub is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

With your direction. We share information when you explicitly direct us to, such as when you connect an AI assistant through MCP or integrate a third-party service.

We do not sell personal information for monetary consideration. To the extent that our use of analytics or advertising cookies constitutes “sharing” under California or Colorado law, you can opt out as described in the Your Privacy Rights section.

Cookies and Tracking

We use cookies and similar technologies to operate our website, authenticate sessions, remember preferences, measure performance, and support marketing. Categories include:

• Strictly necessary cookies that enable core site functions
• Analytics cookies that help us understand how visitors use our site
• Marketing cookies that support advertising and visitor identification

You can control cookies through your browser settings. We honor the Global Privacy Control (GPC) browser signal as a request to opt out of sale or sharing of personal information for users in jurisdictions where this signal is legally recognized.

Data Security

We use administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, and destruction. These include encrypted connections (TLS) for data in transit, access controls on our internal systems, segregated production environments, and periodic review of our security practices. No system is perfectly secure. If we become aware of a breach affecting your information, we will notify you as required by applicable law.

Data Retention

We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Specific retention periods vary by data type. Billing records are retained for at least seven years to comply with tax and accounting requirements. Account content is deleted within 90 days of account closure unless you request earlier deletion or longer retention is required by law.

International Data Transfers

CastHub operates in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our services, you understand that your information may be subject to laws different from those of your country of residence. For users in the European Economic Area, United Kingdom, and Switzerland, we rely on Standard Contractual Clauses and other lawful transfer mechanisms as appropriate.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. We honor these rights regardless of the jurisdiction you reside in, except where strict eligibility requirements apply under specific laws.

General rights

• Access. Request a copy of the personal information we hold about you.
• Correction. Request correction of inaccurate or incomplete information.
• Deletion. Request deletion of your personal information, subject to legal exceptions.
• Portability. Request a copy of your information in a portable format.
• Opt out of marketing. Unsubscribe from marketing emails using the link in any message.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, sell, or share, the right to delete personal information, the right to correct inaccurate information, the right to limit use of sensitive personal information, and the right to opt out of sale or sharing for cross-context behavioral advertising. We do not sell personal information for monetary consideration. To exercise these rights, contact support@cast-hub.com.

Texas residents (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act gives you the right to confirm whether we process your personal information, access and obtain a copy of that information, correct inaccuracies, delete information, opt out of targeted advertising, and opt out of sale of personal information. You may appeal a denial of a request by replying to our response. To exercise these rights, contact support@cast-hub.com.

Other state residents

Residents of Virginia, Colorado, Connecticut, Utah, Oregon, Montana, Florida, Iowa, Delaware, New Jersey, New Hampshire, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, and Rhode Island have similar rights under their state privacy laws. We honor these requests on the same terms described above.

How to exercise your rights

Send your request to support@cast-hub.com from the email address associated with your account or include sufficient information for us to verify your identity. We will respond within the timeframes required by applicable law, typically within 45 days. We do not discriminate against users who exercise their privacy rights.

Children’s Privacy

CastHub is a business-to-business service. We do not knowingly collect personal information from children under 13. When CastHub is used by a K-12 school or district, the account is held by the institution, and any displayed content is selected by school administrators. We do not knowingly collect personal information from students through our platform. Schools using CastHub remain responsible for compliance with FERPA, COPPA, and applicable state student data privacy laws regarding what they choose to display.

If you believe we have inadvertently collected information from a child under 13, contact support@cast-hub.com and we will delete the information promptly.

Universal Opt-Out Signals

We recognize the Global Privacy Control (GPC) signal in browsers as an opt-out request for sale and sharing of personal information for cross-context behavioral advertising in jurisdictions where this signal is legally required.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will update this page. Continued use of CastHub after the effective date of a revised policy constitutes acceptance of the changes.

Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices:

CastHub, Inc. 1606 Headway Circle, Ste 19049 Austin, TX 78754

support@cast-hub.com